Ran pops provided by ISP for years, until I finally got him on Office365 and then here we go again back to pops While he is a pain, he is my third biggest client and as such, (), would hate to lose him but I may.Everything was cool at first, but as of this past Tuesday I have the following issue that I cannot resolve.He wants another 5 Exchange accounts, (Exchange only license on these), setup as pop accounts for various users.I know.WHY Because he wants each user to have their own folder structure and not delete items like you would in Exchange where one user deletes something and its gone for all other users.
So.I think I have the issue narrowed down to just the owners PC, or his Outlook 2016Office365 install. He has a pop account called supportyourcompany.com. I have this mailbox setup as a pop in his Outlook and 2 other users Outlooks. Something on his PC is deleting all email from the server whenever his Outlook calls for mail. I have this set to every 5 minutes but it happens if he does a manual mail pull as well. I can see these messages in the servers Trash folder when I click on Retrieve messages that were recently deleted or emptied from this folder, (the Deleted Items folder). If the messages are not in the serverExchange inbox.and his Outlook pulls mail before the other 2 users Outlook pull mail.the other 2 users never get new messages sent to the inbox. Duplicates that he deleted 2-3 times yesterday, are coming back in to his Outlook inbox again today.sometimes 5810 times. Office 365 Exchange Keeps Putting Mail In Junk Folder Full Blown OfficeWhat I have tried: Did a Office365 online repair and a full blown Office 365 uninstallreinstall. Issue persists.using both a new datapst file and the old 1.7GB pst file. If I uncheck DeliveryRemove from server in 14 days.keeping Leave a copy of the message on the server checked.emails stick in the inbox on the server and the other 2 users get all the mail from this support account. Unfortunately his duplicates seems to increase after unchecking remove from server. I have not made any changes in the other users Outlook profiles because I really think this issue is happening only on the owners PC. If the owners Outlook is closed.the issue does not occur One other thing.as I said the owner has 5 Exchange accounts in his Outlook setup as pop accounts, and one regular Exchange account setup as a true, (not a pop), Exchange account. Emails are getting deleted from all 5 pop accounts just like I have described above. Any ideas He is getting real irritated with me and I may lose the account if I cant fix this issue immediately. He probably set up some rules to manage all of his accounts and bungled something up. If everything was working and now it isnt.something has to have changed. Experts with Gold status have received one of our highest-level Expert Awards, which recognize experts for their valuable contributions. Client would counter that well it was working fine two days ago. The first thing I checked on all PCs using this pop account was leave messages on server. If I check leave on server.and uncheck delete after 14 days, it works.but duplicates in his inbox, (only), increase.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2020
Categories |